Dr Slot FAQ
HOW DO I REGISTER WITH DR SLOT?
You can register with Dr Slot directly from within the Dr Slot app, by tapping ‘Register’ and following the steps for registration and verification.
New adventurers at Dr Slot can also register from their PC or laptop, by clicking the ‘Register’ icon at the top of any page of the Dr Slot site from their web browser.
HOW DOES DR SLOT VERIFY MY IDENTITY?
Dr Slot Casino maintains a strict no underage gambling policy. All Dr Slot players must verify their age, identity and address before they are able to play our games. We will automatically attempt to confirm a new player’s details electronically upon registration, for example via a third party identity check. If this is unsuccessful, the player will be asked to verify their details using other methods, for example providing photo ID or using our Facebook verification tool. Players cannot access or play any games until identity verification is complete.
WILL I HAVE TO SEND ANY ID?
As of the 7th of May 2019, UK Gambling Commission regulations state that UK gambling operators must verify every player’s identity to prove they are over the age of 18 before allowing them to play any games. This means that we are legally required to verify your name, address and date of birth and may need to ask for and review photo ID before we can allow you to access our games. There is information on how to send your ID under ‘How do I send in my ID?’ in this FAQ section.
As part of our obligations under a licence issued by the UK Gambling Commission, we are required to conduct on-going due diligence checks at some point during the lifetime of an account. We may request additional information from players for security reasons or to re-verify the specific details registered and deposit methods used.
WHAT DOCUMENTS WILL YOU REQUEST FROM ME?
We may just need to ask you to provide some ID, such as a passport, driving licence or other recognised government issued documents.
We take security very seriously and check all IDs manually to ensure 100% accuracy.
Occasionally we may have to request additional ID to ensure details we hold on your account are accurate, that we are paying winning payments to the correct person and that deposits have not been made by unauthorised third parties.
We are also required by law, via licensing conditions and codes to carry out various security checks to safeguard against money laundering and other criminal practices.
In some cases we may need to ask you to provide us with documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We ask for this information as one of our licence requirements to pro-actively engage in initial and on-going due diligence checks.
We have a responsibility to mobile network providers and contract holders to make sure we verify details of mobile phone used to make deposits. We may ask you to provide proof of ownership of the mobile contract or proof of the bills being paid. This is part of our obligation with the mobile phone providers as we do have a duty of care to them with regards to deposits that have been made.
WHAT DOCUMENT DO I NEED TO SEND AS PROOF OF MY DATE OF BIRTH?
Please be aware that we need to clearly see the entire document and that any photo identification must be within the expiry date.
Please find listed all accepted date of birth identification:
- Driving licence
- EU national ID card
- Birth certificate
- NHS medical card
- GP registration letter
- UK residence card
- Northern Ireland electoral ID card
- Young Scot membership card
- Citizen Card
WHAT DOCUMENT DO I NEED TO SEND AS PROOF OF MY ADDRESS?
Please find listed all other paper or online copies of letters, bills, policies and statements that are accepted as address identification that must show clearly who the document is from, your name, address and the issue date within the last 3 months:
- Bank or building society
- Home utilities including TV or broadband
- Council tax or tenancy
- Housing association
- HM Revenue & Customs (HMRC)
- Department of Work & Pensions (DWP)
- JobCentre Plus
- Government benefits agencies eg. disability, child, housing
- Home or life insurance
- TV licensing
- Solicitors letter
- Court letter
- Universities and Colleges Admissions Service (UCAS) letter
- University acceptance or enrolment letter
- Student finance letter
WHAT DOCUMENT CAN I SEND TO PROVE SOURCE OF FUNDS/WEALTH?
Please upload one or more of the documents listed below, or a similar document that matches your source of wealth. Please make sure that the document includes who the document is from and your name.
- Employment – contract of employment/payslip/ bank statement showing receipt of latest salary or income
- Retirement Income- pension statement, letter from your annuity provider
- Sale of property – contract of sale or a signed letter from a lawyer on letter headed paper
- Sale of securities – share certificate
- Inheritance – A Will or signed letter from a lawyer on letter headed paper
- Winnings from lottery/betting/casino – certificate of win or bank statement showing the win
- Bank statement confirming income from identifiable sources
HOW CAN I SEND IN MY ID?
The quickest and easiest way to send in your ID is by using the ‘Send ID’ feature in the ‘My Account’ menu on our app. You will be able to take a picture of your ID with your phone camera. You can also upload pictures of your ID via our website by going to ‘My Account’ and selecting ‘Send ID’. Alternatively, you can email it to firstname.lastname@example.org. Should you choose to email, please ensure that you include your mobile phone number so we can easily identify your account.
HOW CAN I ENSURE THAT MY ID IS ACCEPTED?
When sending in photo ID, please ensure that the entire document is visible and easily readable. Any images that are blurry or obstructed cannot be accepted. We accept most standard documents for proof of address.
Please ensure that any documents you do send are in date, include who the document is from, have the correct name and address, and are clear and easy to read. There is information on type of documents we may request under “What document do I need to send ….” In this FAQ Section.
WHAT IF I DON’T GIVE YOU THE INFORMATION/DOCUMENTATION REQUESTED?
If we are unable to speak with you or you can’t provide us with the required information or documentation, we will take steps to restrict your account until we are able to obtain this. Unfortunately, further business may not be accepted if the requested information is not provided.
HOW CAN I PLAY DR SLOT’S EXCLUSIVE GAMES?
If you want to join the quest for something completely different then you can enjoy all of Dr Slot’s most popular slots games from a single app for your smartphone or tablet.
The Dr Slot app features a range of his exclusive slots games, as well as functionality to manage your account, deposit and withdraw funds, and contact our 24/7 customer support team.
Download the Dr Slot app for Android or iOS devices and buckle in for an all new casino experience, with all new games you won’t find elsewhere.
WHEN WILL NEW GAMES BE RELEASED?
Dr Slot’s appetite for bold slots adventures is insatiable. He can’t help himself, he loves the thrill of exclusive reels!
That means that you can expect regular releases of even more exclusive slots adventures, with each new release coming with its very own new game download bonus.
HOW MUCH DO GAMES COST?
It’s free to download our apps or access our games online – all you need to pay for is your bet. If you download an app to your phone, you may be charged a small data fee depending on your service provider. If you are unsure about charges, we recommend connecting to the internet through Wi-Fi or contacting your service provider.
ARE YOUR GAMES FAIR?
Yes, absolutely! All of Dr Slot’s exclusive slots games are independently tested and verified by laboratories approved by the UK Gambling Commission.
The RTP value of all of Dr Slot’s exclusive slots games are available on their individual game pages and players are able to see their specific RTP through their game records, or by contacting our customer support team.
WHO IS DR SLOT?
Dr Slot’s a bit of a boffin, a maverick who plied his trade splicing classic fruit machines with huge Jackpots and massive payouts.
He’s now taken his years of experience in the fruit machine industry online to produce a mobile casino that’s unlike any other.
With games produced in the heart of his lab Dr Slot only deals in exclusives, you simply won’t find his slots games anywhere else, you won’t be able to win his progressive Jackpots anywhere else, and you won’t get his massive welcome offer anywhere else. It’s that simple.
So, saddle up with Dr Slot, as he’s on a voyage against the same old casino experience! Are you up for the challenge? Enlist for the fight against casino monotony today and, if depositing, you’ll get up to £1000 & up to 120 free spins as the newest member of the Dr Slot clan, after all he might be a bit of an odd ball scientist but Dr Slot is a really good guy to be friends with.
HOW DO I LOGIN TO MY DR SLOT ACCOUNT?
You can login to your Dr Slot account from the Dr Slot app, by tapping the ‘Login’ button and entering your account details.
You can also login and manage your account via the Dr Slot website. Again, just use the ‘Login’ button at the top of the screen and enter your details.
ARE MY TRANSACTIONS AND PERSONAL INFORMATION SECURE?
Absolutely, we use 256-bit TLSv1.2 (Transport Layer Security) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet.
This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world.
HOW DO I DEPOSIT MONEY INTO MY DR SLOT ACCOUNT?
You can use any of the following methods to deposit funds into your Dr Slot account:
- Debit Card
- Paysafecard (a payment voucher)
- Pay by phone bill (charged against your pay-as-you-go credit or monthly contract costs)
You can deposit money into your account using the ‘Banking’ option in the main menu of the Dr Slot app, or through the Dr Slot website.
WHAT WAGERING REQUIREMENTS DO I HAVE TO MEET BEFORE WITHDRAWING BONUS WINNINGS?
All of Dr Slot’s generous bonuses have a wagering requirements of 40x. This means that the bonus amount you receive must be wagered through 40 times before it is eligible for withdrawal. For example if you receive £100 in bonus credit, you must wager £4000 before that bonus is withdrawable. In the case of free spins, the 40x wagering requirement is applied to anything you win from these spins. For example if you spun in a £10 win from a free spin, you would need to wager that £10 40x (£400) before it is eligible for withdrawal.
WHAT IS THE MINIMUM AMOUNT I NEED TO DEPOSIT?
If you pay by phone bill, the minimum deposit amount is £3. For all other deposit methods, the minimum amount is £5.
Please note, to unlock any deposit matches as part of our up to £1000 welcome bonus a minimum deposit of £10 is required.
WHY HAS MY DEPOSIT BEEN DECLINED?
There could be a number of reasons for a deposit being rejected, these range from a failed ID confirmation to blocked funds from your chosen payment method.
You should receive an error message if your deposit has been blocked, to get your deposit cleared or for more information on your specific account please contact our customer support team via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 445435
WHAT BONUSES DOES DR SLOT OFFER?
We did give you a heads up that, despite being a bit of an odd ball, Dr Slot is a pretty good friend to have around. That’s no truer than when it comes to his casino bonuses.
Every new nomad at Dr Slot can earn up to £1000, alongside up to 120 free spins, as part of a generous welcome package.
This £1000 manifests itself through five huge deposit boosts, while the up to 120 free spins are made up of up to 20 no deposit free spins as soon as you create your account and a further 10 days of up to 10 free spins after you make your first deposit of £10 or more.
Alongside this massive welcome package, Dr Slot offers a bunch of weekly bonuses, refer a friend offers, and social media promotions where you can stock up with free bonuses through fun themed competitions!
You can check out all the details of Dr Slot’s awesome casino bonuses over on the dedicated bonuses page, or check out the Dr Slot Facebook page for the latest information on the freshest Dr Slot bonuses.
WHY DID I NOT RECEIVE MY FREE REGISTRATION BONUS?
Every new casino connoisseur that joins up with Dr Slot gets up to 20 free spins without having to deposit a single penny.
These up to 20 free spins can be used on the first Dr Slot adventure you download, providing that your account has been verified and any ID required has been received and approved. If you don’t receive these up to 20 free spins on the first game you download, please get in touch with our customer support team, who will be able to investigate this for you.
You can contact Dr Slot’s friendly support team 24/7 via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
WHY HAVE I NOT RECEIVED MY BONUS FOR REFERRING A FRIEND?
If your friend is already registered with us, or you have attempted to refer your own account, then you will not receive a Refer a Friend bonus. Our Refer a Friend bonus is very generous and to stop this being exploited we use electronic identity checks to ensure that the referred player exists, is over 18 and that the details supplied are correct.
Once the referred player passes these standard electronic checks, you should receive your bonus. If your friend doesn’t pass these checks, we will ask your friend to send ID to us to prove their details are correct. In such instances, you will receive your Refer a Friend bonus when we have received and verified their ID.
For more information on the Refer a Friend bonus available to existing customers please see our bonuses page, or if you need any specific advice on the status of your bonus please contact our customer care team via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
WHAT ARE MY ACCOUNT DETAILS?
Upon registration, you will be asked to confirm your mobile number and create a password. This mobile number and password will become your account details and you must use this number and password whenever you wish to log in to your account, on any device.
I CANNOT LOGIN TO MY ACCOUNT, WHY IS THIS?
There are two main reasons for a failed login, these are:
1. You are using a weak, or slow, connection. This is most common if you are connecting using your network provider’s connection in a poor service area. If you cannot access your account due to your data connection we recommend retrying your login when you are connected to Wi-Fi.
2. You may have entered the incorrect details for your account. In the case of an incorrect password, you will receive an incorrect password error message. If you have forgotten your password, please use the ‘Forgot Password’ button on the login screen.
For any other connection issues, please try to login again by restarting the game and retrying the login process. If you are still experience issues please contact customer support via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
I HAVE FORGOTTEN MY PASSWORD
You can recover your password by using the ‘Forgot Password’ option on the login screen. Once you’ve confirmed your details we will send a password confirmation via SMS.
IS DR SLOT REGULATED?
Dr Slot is Licensed and Regulated by the UK Gambling Commission. License number 000-002091-R-104264-029
MY PHONE HAS BEEN LOST OR STOLEN – WHAT DO I DO ABOUT MY DR SLOT ACCOUNT?
As your account may be accessed from a lost or stolen device it is important that players who no longer have their phone contacts our customer support team, who will put an immediate block on your account to ensure it remains safe and secure.
If you require a block on your account due to your phone being lost or stolen please contact our customer support team via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
HOW DO I SELF-EXCLUDE?
When a person reaches the point where they feel they can no longer gamble safely and their only option is to stop gambling, then we have a self-exclusion facility in place to stop them gambling. The process is instigated by the customer when they feel they need to stop gambling for a period of time and wish to seek help and advice.
When someone enters into a self-exclusion, they will be prevented from using their account for a specified period. We currently offer online self-exclusion for periods between 6 months and 5 years. To self-exclude please contact our customer support team via live chat in the Dr Slot app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
Alternatively you can email email@example.com to self-exclude via email. When using the email method of self-exclusion please ensure you include all account information, so that we can find and self-exclude your account as quickly as possible.
You can also self-exclude without speaking to any member of the Dr Slot team, by texting the word EXCLUDE to 84901. When using the SMS exclusion option the exclusion period will be 6 months by default.
WHERE CAN I GET HELP WITH MY ACCOUNT?
If you require any other help or support, about anything related to our games, your account, or Dr Slot more generally, our friendly customer support team are on hand 24/7 to handle any of your queries. You can get in touch with us via live chat within the Dr Slot app, by calling 01384 886435, or by texting SUPPORT to 84901, or email firstname.lastname@example.org.
HOW DO I CHANGE MY PASSWORD?
You can change the password on your account by navigating to the ‘Settings’ menu within the Dr Slot app.
I’VE CHANGED MY PHONE NUMBER – WHAT HAPPENS TO MY GAMES AND ACCOUNT?
As a player’s mobile number is used to verify their account and is set as their user ID by default, we require players to request a phone number change to their account when they get a new number.
You can request a phone number change from within the Dr Slot app, or by contacting our customer support team via live chat in-app, by texting SUPPORT to 84901 for a free callback, or by calling 01384 886435.
Please do not create a subsequent Dr Slot account when you have a new number without first contacting our customer support team, to do so will be a breach of our terms and conditions and could cause removal of funds, bonuses, and withdrawals from ineligible secondary accounts.
HOW DO I WITHDRAW MY WINNINGS?
To deposit or withdraw funds within the Dr Slot app, simply open the menu in the top left hand corner of the app’s main menu and tap ‘Banking’. Alternatively, login via the website and select the ‘Banking’ section from the menu. From here you will be able to deposit and withdraw funds at your discretion.
I HAVE MADE A WITHDRAWAL, HOW LONG WILL IT TAKE TO GET MY MONEY?
As account and payment security is paramount to Dr Slot, all withdrawals are manually checked and processed by our banking team.
Even with this extra layer of manual security, withdrawals are usually processed in 1 working day.
WHAT IS THE MINIMUM WITHDRAWAL?
There is no minimum withdrawal amount, however withdrawals below £10 will be subject to a £3 processing fee.