We regret to inform you that we have taken the difficult decision to surrender our licence with immediate effect and you will no longer be able to deposit and use our services.
Please be assured that any outstanding balances on your account will remain protected and available to be withdrawn in accordance with our terms and conditions.
You can find further details of how to withdraw your funds by logging in to your account. If you have any queries relating to our surrender you can direct these to our customer support team by using the Support section of the website.
Who are Intouch Games?
As the saying goes, mighty oaks from little acorns grow. We started with humble beginnings when the company was founded back in 2001 by manufacturing physical slot machines. However, today at Intouch Games, we can now boast that we are the biggest independent online casino in the UK. That’s quite the transformation!
This rapid growth hasn’t gone unnoticed. Along the way, we have picked up numerous awards and accolades. After launching our fourth brand, Dr Slot, early on in 2018, the eGaming company went on to pick up the prize for Digital Business of the Year at the West Midlands Tech Awards. And in 2019, Dr Slot was named Best New Slots Site at the 2019 WhichBingo Awards.
However, it isn’t just our award-winning games that are getting all the attention. Dr Slot online casino is designed with players in mind at every single step. Its friendly and vibrant demeanour exudes the fun and excitement that can be had while playing on all of our carefully curated games.
Intouch Games’ dedication to provide a better gaming experience for players has also seen the company praised in various international publications. Particularly for our use of a state-of-the-art AI system to help deal with customer enquiries.
Along with a wonderful customer service team and a Live Chat function on the site, the AI chatbot helps assist in around 60,000 queries a month! This use of innovation has helped create a player-centric experience like no other.
Safe with Intouch
It isn’t just the online world that Intouch Games is making a difference to. The eGaming company has a focus and commitment to promoting a safe gambling environment. This topic is given the utmost importance. So much so, that all brands across Intouch Games take part in Safer Gambling Week to raise awareness of safer gambling.
As well as being part of this national initiative, Dr Slot, along with all the Intouch brands, has the option for players to set session limits, deposit limits and cool-down periods. We also employ Responsible Gambling Officers who oversee problem areas and help raise alarms over potential issues.
For our achievements in safer gambling, Intouch Games has been awarded the Advanced Level 2 Accreditation by the GamCare Safer Gambling Standard. This award, which has only been awarded to four UK operators, acknowledges our efforts in developing, or adopting, a range of safer gambling measures that go beyond the social responsibility provisions of our gambling licence.
This social obligation doesn’t just stop at safer gambling. We also aim to give back through our own compassionate foundation, Intouch Global Foundation. This organisation aims to improve the lives of people both in the UK and across the globe through creating sustainable health and education-focused environments for those in need.
Intouch Games has also partnered with the Gordon Moody Association to help build the world’s first gambling addiction centre solely for women. The centre offers a safe environment to help women who have been severely impacted by gambling.
Even closer to home, the West Midlands-based company donated a whopping £500,000 to the Dudley Group NHS Foundation Trust to support staff and caregivers on the frontline. This is just a glimpse at some of the good work that Intouch Games does.
For a full insight, be sure to visit the charity page on the Intouch Games website.